Skedulo platform investment has led to improved efficiency and satisfaction for Solace’s mobile clinical workforce
For many years the staff at Solace Pediatric Healthcare faced the same referral and scheduling challenges as other industry leaders. With no specialized scheduling system for in-home pediatric care on the market, home care agencies had to create their own methods of scheduling services with clinicians and their families. From an operations standpoint, this made it difficult to connect the best clinician to meet a child’s specific needs or to minimize drive time for clinicians. It created challenges internally for tracking purposes, collecting data, and assessing needs from a hiring standpoint. In addition, the lack of a formalized scheduling system would often result in delayed services.
When children need evaluations and therapy, but services are delayed, it can create unnecessary stress for families. Solace works with physicians and families to ensure there is no wait list for children needing care, as well as working with clinicians to provide the resources they need to deliver the highest level of care.
A true visionary, CEO Darcie Peacock knew resources needed to be utilized more effectively. Over the past several years she led the effort by investing in scalable and integrated technology for Solace clinicians and families, while supporting increased quality of care for more children and increasing efficiency.
In a recent Wall Street Journal article, Peacock shares her experience with the Skedulo platform, which has removed administrative burdens, increased access to more children and families, reduced drive times and no-shows, and increased clinician/patient satisfaction.