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Solace Privacy Policy

Last Revised: 2/19/2021

Solace (“Solace,” “we,” or “us”) respects your privacy. This Privacy Policy describes the types of information we may collect from you when you visit all Solace-owned websites and domains including www.solacepediatrichealthcare.com, or use our other products and services that include an authorized link to this Privacy Policy (collectively, the “Services”), how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.

1 – INFORMATION WE COLLECT

We may collect personal information about you, meaning information that can uniquely identify you, from various sources, such as:

  • Directly from you when you use the Services, such as when you register for an account, fill out a referral, access certain features or content, contact us, or apply for a position with us;
  • Social networks through which you may interact with us; and
  • Our affiliates, service providers, and other third parties.

The personal information we collect about you may include, without limitation:

  • Contact information, such as name, postal address, email address, and phone number;
  • Demographic information, such as age, date of birth, gender, and postal code;
  • Login information, such as username, password, and security questions and answers;
  • Payment and financial details, such as payment card number, expiration date, authentication code, and billing address; and
  • Health information, including protected health information, as governed by our Notice of Privacy Practices:

Notice of Privacy Practices

When you use the Services, we may also collect certain information by automated means, such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also use third-party analytics tools (such as Google Analytics) that collect information about use of the Services and user traffic. The information we collect by automated means may include, without limitation:

  • Information about the devices you use to access the Services (such as the IP address and the type of the device, operating system, and web browser);
  • Dates, times, and duration of use of the Services (including whether you are a repeat or first time visitor); and
  • Information on actions taken when using the Services (such as page views and website navigation patterns).

The information we collect automatically does not include personal information. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users.

2 – HOW WE RESPOND TO DO NOT TRACK SIGNALS

Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Privacy Policy.

3 – HOW WE USE THE INFORMATION WE COLLECT

We may use information we obtain about you to:

  • Complete transactions you have requested using the Services, and provide you with services you request;
  • Send you information or materials you request;
  • Review and assess your employment application;
  • Maintain a record of your transactions;
  • Respond to your questions and comments and provide customer support;
  • Operate, evaluate, and improve our business and the products and services we offer;
  • Analyze trends and statistics regarding use of the Services and transactions conducted using the Services;
  • Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
  • Enforce our agreements; and
  • Comply with applicable legal requirements and industry standards.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

4 – DISCLOSURE OF INFORMATION

We may disclose aggregated information about our users without restriction. We may disclose personal information about you:

  • To affiliates and service providers we use to support our business and who are bound by contractual obligations to keep personal information secure and confidential and use it only for the purposes for which we disclose it to them;
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce or apply our agreements;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solace, users of the Services, or others; and
  • With your consent.

We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

5 – DATA SECURITY

We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Certain personal information collected is encrypted at each stage and stored within an encrypted server. Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk.

6 – YOUR CHOICES

We offer you the following choices about the information we collect from you and how we communicate with you:

Cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the features of the Services.

Third-Party Tracking

Although we do not control third parties’ collection or use of your information to serve interest-based advertising or other targeted content, a number of these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted advertisements from members of the Network Advertising Initiative by visiting http://www.networkadvertising.org/choices.

7 – CHILDREN UNDER THE AGE OF 13

The Services are not directed to, and Solace does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us.

8 – CHANGES TO PUR PRIVACY POLICY

Solace reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you by posting on our website that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

9 – DATA TRANSFERS

Solace is based in the State of Colorado in the United States. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including in the United States. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.

10 – CONTACT US

If you have any questions about this Privacy Policy or our information practices, please call us at (303) 432-8487 or email us at compliance@solacehealthcare.com.

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